By PNA and U.S. News Agency / Asian
Central Mindanao Land Transportation Office (LTO) will embarked on a three-point policy agenda to effect reforms and provide customer satisfaction.
In a recent interview at his office in Koronadal City, LTO regional director Arlan Mangelen, 39, outlined good governance, documented transaction and quality accomplishment are the keys to deliver the services due to their clients.
Mangelen explained that “good governance (is equivalent) to excellent law enforcement, transparency, administrative and operational reforms,” he said.
He related that when he discovered irregularities on employees payroll where even retired and dead employees were still included, he ordered to update and clear the list.”That was intolerable,” he stressed.
He also said that “LTO-12 has no room for fixers.”
“The fixers jack up the fees,” he added saying “let us not burden our clients who majority are economically hard up.”
Mangelen announced that LTO One-Stop-Office will soon rise in an eight-hectare land which they secured.
Along with the services set up to provide better services to the clients, LTO 12 launched the “I-Report sa LTO-12″ stickers in public utility vehicles (PUVs).
“This was to encourages commuters and motorists to report any violation by those involved in public transport service,” he explaned.
He also said LTO has short message service (SMS) hotlines to accommodate complaints.
“This is in response to the clamor of several commuters to call our attention regarding failure of some public transports and to help us promote orderliness in the street,” he said.
“We have no other purpose here but for the convenience of our transacting public and to serve them well,” he said.